Managing Director & COO
Bank of America
Alma Mater: New York University
Christina Cuarón is the chief operating officer for the Core Technology Infrastructure (CTI) organization at Bank of America. She is responsible for CTI’s business operations (+7,600 people, $4BN expense base, $1BN of capital, operating in 15 countries) including strategy, economics, benchmarking, costing, initiative planning, workforce management, location strategy, HR planning and deliverables, enterprise reporting and analytics, enterprise partnerships and commercial strategy, business continuity and resiliency management, regulatory remediation, risk and controls oversight, policy governance, process management, operational excellence, innovation and employee engagement, diversity and inclusion, and communications. Christina is also responsible for the strategic transformation of CTI to become modern and optimized with a leaner and upskilled workforce, with DevOps and Site Reliability Engineers utilizing increased agile methodologies, and with underlying operating model frameworks and processes that reduce fragmentation and manual nature of the work. CTI is responsible for all technology infrastructure of the enterprise, lines of business, and regions.
CTI manages technology infrastructure related cloud, mainframe, data center, network, application, and database, providing end-to-end architecture, engineering, and operations services including lifecycle management, command center, incident, problem, event management, digital solutions and automation services, and enterprise data platforms. She is actively involved in Hispanic/Latino diversity and inclusion initiatives, including member of the HOLA NY Executive Advisory Board, advisor to the HOLA Enterprise executive sponsors, the Hispanic IT Executive Council (where she was a 2020, 2021, and 2022 Top 100 most influential Hispanic professionals in the Americas award recipient), the global technology executive sponsor of the Association of Latino Professional for Americas (ALPFA), and the NYC market president lead.
Prior to joining the Global Technology organization, Christina spent eight years in the operational risk and compliance division as COO, lead for program execution for cross product initiatives, strategy, and overseeing regulatory governance. She also led the operational risk program for the bank’s Broker Dealer Separation initiative to split the institutional broker-dealer activities into a newly formed US broker dealer to address liquidity requirements in a resolution scenario.
Prior to joining the risk division, Christina spent 12 years in the investment banking finance division. She joined Merrill Lynch in 2000 where she was head of Americas reporting responsible for profitability analytics. In that capacity, she worked on the integration of the finance function during the Merrill Lynch and Bank of America merger.
Christina resides in New York with her husband and two children. She grew up in Mexico and Austria and is fluent in Spanish and German. She enjoys tennis, skiing, and biking.
She serves on the board of directors of the Northside Center for Child Development in New York.