The Team Operations Director is responsible to the Vice President of Team Operations + Player Programs for oversight and management of the day-to-day operations for the Memphis Grizzlies (NBA) and Memphis Hustle (G-League). This hands-on position will be a vital contributor to the Basketball Operations Department, managing core administration activities, and assisting with the execution of key team events. Position includes strategic vision, leadership, staff management, budget management, and process/system development streamlining administrative procedures.

• Develop and implement strategic and tactical plans to improve team and department operations, efficiency, and productivity. Evaluate the effectiveness of department procedures regularly according to organizational objectives and apply improvements.

• Manage a talented staff by cultivating a collaborative culture, prioritizing workflows, supervising projects, and serving as the principal liaison between various basketball and business operations departments.

• Monitor, identify, recommend, and implement new and emerging processes, technologies, and models applicable to internal processes.

• Ensure financial objectives for team operations are met by managing the annual budget, ensuring project documents are accurate, and also timely reporting and payment. Position will work closely with the Director of Budgets.

• Manage department administrative procedures such as team rulebook, league memos, key date calendar, logistics for player movement, player assignments, team and league communication apps, and project management system.

• Assist with content and logistics for key team events including Training Camp, Summer League, NBA All-Star, NBA Draft, Playoffs, etc.

• Establish collaborative inter-departmental relationships to encourage and support communication between departments, meeting regularly to address and respond to issues, proactively identify and utilize appropriate resources to support organizational vision and goals.

• Manage direct reports – hire, assign, and evaluate work. Develop a system of controls to ensure service levels, and operational performance goals are met. Provide training to further their professional and skill development.

• Manage department support services including travel management, game night team services, facilities management, status and compliance or vendor partnerships, inventory, contracting and purchasing, equipment maintenance, and repair.

• Adhere to all safety and security policies and regulations; demonstrate quality work that is accurate, thorough, and efficient. Ensure security, integrity, and confidentiality of data.

• Manage the planning and execution of department events and programs.

• Partner with HR to update and maintain office policies as necessary.

• Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications.

• Other duties as assigned.