Vice President, Employee Experience and End User Computing

McLean, VA

Capital One is seeking an innovative, forward leaning executive to completely re-invent and transform our employee’s experience with technology. It’s time to flip traditional End User Computing on its head and create a world class end user experience. Capital One is accelerating its transformation from a tech-aware financial services company to a digital technology leader with financial services expertise. It is an exciting time to focus on how to enable the company to lead forward in its transformation. Out of the box creativity is key! It is also critical however, to maintain a balance of execution and innovation. This is an opportunity to create the disruption and revolution this space requires while protecting the brand, associates and customers. We are well on our way in this journey but this role is critical in leading the charge and helping us across the finish line.

The Vice President, Employee Experience and End User Computing will lead an organization of close to 200 supporting over 70K users globally while partnering closely with the CIOs and business leaders for each line of business.

Key Accountabilities:

Deliver intelligent, engaging, and secure experiences for our associates to work and collaborate from any device, anywhere, anytime.
Develop a “better than consumer grade” technology and capability offering that supports every facet of an employee’s day to include:
- Simplified collaboration across teams and geographies
- Day 1 productivity – onboarding & access
- Unified endpoint experience across mobile, tablet, and laptop/desktop
Engineer and operate solutions that are secure and reliable, but simple and intuitive
Ensure a strong balance between strategic vision and operational movement against goals impacting the associate experience
Increase the technical depth and facility of reporting teams through both coaching and development and recruitment of critical hires
Lead the End User Computing teams in key activities to support the Company’s ongoing technology transformation strategy

The Person

The successful candidate will be a seasoned technology professional with passion for innovation and a track record of transformation. He/she will consider it a personal mission to stay current on industry trends and leading technologies and have a burning desire to bring about disruptive change. He/she will also have a proven ability to operate effectively in a complex, and evolving environment. He or she will have a demonstrated ability to develop a vision, drive and manage the execution of that vision, and deliver top-tier results. The successful candidate will exhibit excellent leadership skills to leverage the capabilities of peers, business partners, and associates, and should possess the confidence and poise to influence the executive leadership team and various internal stakeholders. Strong business judgment, strategic orientation and communication skills are essential. Similarly, important are an attention to detail, good team dynamics, and an ability to work independently as needed.

Specific candidate competencies include, but are not limited to:

Transform the associate technology infrastructure experience to focus on simplicity, elegance, and satisfaction while maintaining due consideration to security best practices. Representative initiatives include:
- Improve the onboarding process for systems and tools access through sophisticated role engineering
- Improve the user experience for accessing systems
- Improve Capital One’s risk posture as it relates to access management
- Implement a robust and sustainable identify and access management governance function
Lead the Identity and Access Management, Virtual Private Network, Active Directory, and relevant project management teams in key activities to support the Company’s ongoing technology transformation strategy
Ensure a strong balance between strategic vision and operational movement against goals impacting the employee experience across each of the three domains
Increase the technical depth and facility of reporting teams through both coaching and development and recruitment of critical hires
Exceptional leadership skills, marked by poise, positive influence, and the ability to drive change
Strategic orientation – ability to define roadmaps in an incremental way to support business goals
Demonstrated ability to employ judgment and experience to make rapid and complex decisions with broad impact
Results orientation – ability to transform complex and complicated ideas into actionable steps and track related progress among many stakeholders
Highly developed interpersonal, presentation, and communications skills (written and oral)
A management style that is collaborative, energetic, results-oriented, and innovative
Relationship building – able to quickly and autonomously build strong relationships across a broad group of stakeholders

Basic Qualifications

Bachelor’s Degree in Computer Science, Engineering, or equivalent work experience
Bachelor’s degree in a STEM (Science, Technology, Engineering, Math) field
12+ years’ experience in information technology with experience leading End User Support organizations
At least 5 years of executive management or leadership experience of teams over 100 + (within technology) with end user base of 50K+
Experience with both Windows and Macintosh platforms at scale
Experience testing and deploying leading edge technologies

Compensation

To attract the right individual, Capital One is prepared to offer a competitive compensation package, which will include a base salary and cash bonus, as well as long term incentives (restricted stock, options and performance based shares).

Interested in applying to this career opportunity?

Please email Taylor Frank, [email protected], and include Capital One VP Employee Experience & EUC in the subject line.